FREQUENTLY ASKED QUESTIONS
How long is processing, shipping, and handling?
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.
Domestic Express Shipping is 2-3 Business days depending on your location.
Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.
International Shipping is 7-10 Business days depending on your location.
All Packages Delivery is with FedEx. Business days are Monday-Friday
When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 608-770-7781
Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
May I return my order?
Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order.
When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened. Refunds are normally returned back to your bank Card within 24-48Hrs.
May I make a exchange
Yes, you can make an exchange within SEVEN (7) DAYS. The A Touch Of Beauty hair Seal MUST NOT be Broken! The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange.